Malaysia's Largest Stem Cell Bank — Full AI Transformation
CryoCord Group is Malaysia's largest private cord blood and stem cell bank, commanding 65% market share. With over 160 employees and a multilingual customer base spanning English, Bahasa Malaysia, and Mandarin speakers, CryoCord needed AI solutions as diverse as their operations.
NovaGenAI deployed a comprehensive AI transformation across CryoCord's entire operation — from customer-facing voice agents to back-office automation.
Trilingual voice agents handling patient enquiries, appointment booking, and lead qualification — 24/7.
Real-time sales intelligence dashboard with AI-powered lead scoring and pipeline automation.
Employee onboarding portal, policy Q&A agent, and document processing for 160+ employees.
RAG-powered knowledge base across SOPs, medical protocols, and compliance documentation.
"NovaGenAI didn't just give us AI tools — they understood our workflows, our compliance requirements, and our multilingual reality. The transformation has been comprehensive."— Senior Operations Director, CryoCord Group
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